We place customers at the heart of everything we do. Customer satisfaction is a key driver for our business.
To meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, Trinity Communication Service Ltd. will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:
Support Persons /Assistive Devices/Service Animals
Persons with disabilities may be accompanied by a support person or use their own assistive devices as required when accessing goods or services provided by Trinity Communication Service Ltd. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services. Service animals are welcome.
Notice of Disruptions in Service
Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Trinity Communication Service Ltd. In the event of any temporary disruptions to facilities or services for customers with disabilities, Trinity Communication Service Ltd. will make every reasonable effort to provide advance notice. In some circumstances, such as in the situation of unplanned temporary disruptions, such as due to weather conditions and power outages, advance notice may not be possible.
In the event that a notification needs to be posted, the following information will be included unless it is not readily available or known:
When disruptions occur, Trinity Communication Service Ltd. will provide notice by:
If you are having trouble accessing our office or require specific accommodations please contact us. Trinity Communication Service Ltd. welcomes feedback on the service provided to customers with disabilities.
Customers can submit feedback to:
Health and Safety Officer, Trinity Communication Service Ltd.
Tel: (416) 503-9796 - Ext 247
Fax: (416) 503-9823
Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.
Availability of Documents
The Accessibility Policy for Customer Service is available upon request and in a format that takes into account the customer’s disability. Contact the Health & Safety officer listed above for further information.