TOLL FREE: 1 844 503 9796

Our Customers

We place customers at the heart of everything we do. Customer satisfaction is a key driver for our business.

  • Over the years Trinity has been involved in numerous joint telecommunication infrastructure moves for Bell Canada.
  • Cogeco Cable has been a customer of Trinity Communication Services for over 20 years. We have serviced most of their regions all across Southern Ontario including many FTTH projects.
  • Trinity has worked with Cogeco Data for over five years. We have placed and spliced main line and final mile fibre optic cabling for many projects including the School Board project in the GTA.
  • Trinity Communication Services helped PowerTel on the fibre optic builds for OPGW and ADSS wind farm projects in Ontario.
  • For over 20 years, Trinity Communication Services has placed, maintained and serviced all types of telecommunication cabling and networks for Rogers Communications.
  • Trinity has worked with Telus for over 10 years, placing and splicing fibre optic cabling all across Southern Ontario.
  • Trinity Communication Services was trusted with working at the “Toronto Blue Jays’ Nest” at Toronto City Hall. The City of Toronto set up this stage so Jays Fans from all over the GTA could come together to watch the Blue Jays playoff run in a public outdoor setting. We activated a temporary television signal in a very short amount of time allowing many fans to enjoy some amazing baseball action.
  • We have been helping Veridian construct their fibre network for more than 10 years.
  • Trinity has been working with Allstream, which was recently acquired by Zayo, for over five years. We have completed both Inside and Outside plant infrastructure builds.

Accessible Customer Service

To meet the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the Accessibility for Ontarians with Disabilities Act, 2005, Trinity Communication Service Ltd. will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

  • Ensuring that all customers receive the same value and quality
  • Allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk
  • Using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in the same manner
  • Training staff to take into account individual needs when providing goods and services and communicating in a manner that takes into account the customer’s disability.

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Support Persons /Assistive Devices/Service Animals
Persons with disabilities may be accompanied by a support person or use their own assistive devices as required when accessing goods or services provided by Trinity Communication Service Ltd. In cases where the assistive device presents a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services. Service animals are welcome.

Notice of Disruptions in Service
Service disruptions may occur due to reasons that may or may not be within the control or knowledge of Trinity Communication Service Ltd. In the event of any temporary disruptions to facilities or services for customers with disabilities, Trinity Communication Service Ltd. will make every reasonable effort to provide advance notice. In some circumstances, such as in the situation of unplanned temporary disruptions, such as due to weather conditions and power outages, advance notice may not be possible.

In the event that a notification needs to be posted, the following information will be included unless it is not readily available or known:


  • Services that are disrupted or unavailable
  • Reason for the disruption
  • Anticipated duration
  • Alternative options

When disruptions occur, Trinity Communication Service Ltd. will provide notice by:



  • Posting notices on the door at Trinity Communication Service Ltd. or website
  • Contacting customers with appointments
  • Verbally notifying customers when they are making an appointment or by email or any other method that may be reasonable under the circumstances.

Feedback Process

If you are having trouble accessing our office or require specific accommodations please contact us. Trinity Communication Service Ltd. welcomes feedback on the service provided to customers with disabilities.

Customers can submit feedback to:

Scott VanSlyke
Health and Safety Officer, Trinity Communication Service Ltd.

Tel:          (416) 503-9796 - Ext 247
Fax:          (416) 503-9823

Customers that provide formal feedback will receive acknowledgement of their feedback, along with any resulting actions based on concerns or complaints that were submitted.

Availability of Documents
The Accessibility Policy for Customer Service is available upon request and in a format that takes into account the customer’s disability. Contact the Health & Safety officer listed above for further information.